Corporate Profile

Suhail Bahwan Automobiles LLC (SBA) was honoured with the global ‘Champion Distributor of the Year’ award recently. The Group has also been voted as Oman’s Top Brand by people in a survey conducted by the Business Today magazine.

Established in the year 2004 as part of the Suhail Bahwan Group, it is the sole distributor of Nissan Range of Cars and Genuine Nissan Parts and Accessories in the Sultanate of Oman. Over the years, SBA has emerged as the top players in the automobile sector with market leadership in certain pivotal segments of the vehicle market.

The Company has its head quarters in Muscat and markets passenger cars, 4 Wheel Drive cars and Commercial vehicles

Our After Sales Services
SBA offers a wide range of after sales service with modern technology and state-of-the-art facilities in strategic locations. Among the services offered are:

● Mechanical Services
● Body shop repairs
● Rust proofing services
● Quick lube — Nissan Express Service
● Car wash service
● On the Genuine Spare Parts business, SBA boasts an inventory comprising of:
   - 50,000 line items
   - Accessories for all models
   - Key-value parts

Our Infrastructure
SBA’s distribution and service infrastructure includes:
● 16 showrooms for new car sales
● 15 service workshops
● 19 spare parts outlets

Customer Satisfaction
Customer Relationship Management is actively pursued to foster enduring relationship with the customers through:

Customer satisfaction in every respect and interface with the company is the top priority at SBA. Customer Service is the responsibility of everyone in the company.

Greater emphasis is given on completing the cycle of the value chain:

Exploring the needs and wants of the customer through regular dialogue.

Introducing the products and services that meet these needs.

Delivering quality products and services to the total satisfaction of the customer.

Offering quality after-sales services such as warranty repair, periodic maintenance services.

The customer is provided with the assurance of quality and after sales support and that all of the above will lead to the building of a trustworthy relationship with the customer.

Customer’s complaints are considered an opportunity for improvement and building greater loyalty through speedy resolution and corrective action.